Refund Policy

Last updated: January ​​1, ​​2025

At Gamarukaonline, we aim to provide our users with accurate, valuable,and informative content about video games available in Canada. This Refund Policy outlines the terms under which purchases made on our website may be eligible for a refund. While the primary content we offer is informational and editorial in nature, we acknowledge that certain digital products, premium subscriptions, or merchandise may be offered in the future,and this policy applies to any such transactions. Please read this refund policy carefully before making any purchaseon our platform.

1. General Refund Policy

If you are not entirely satisfied with a digital product,purchased from Gamarukaonline, you may request a refund within 14 calendar days from the date of purchase. To be eligible for a refund, your request must be submitted in writing via email to support@Gamarukaonline.ca, including your full name, order number, date of purchase,and a detailed explanation of the reason for the refund request. Refunds are processed within 5-10 business days after approval. Once a refund is issued, funds will be returned to your original method of payment.

2. Eligibility Criteria

To qualify for a full refund, the following conditions must be met:

• The request is made within 14 days of the original purchase date;
• The digital product has not been fully accessed, downloaded, or utilized by the purchaser;
• The purchaser provides a clear valid reason related to a technical defect, misinformation, or failure to deliver the product as described;
• The purchaser provides valid proof of purchase, such as an order confirmation or receipt;
• The request complies with all requirements outlined in this Refund Policy.

3. Non-Eligible Items and Exceptions

The following purchases are generally not eligible for refunds:

• Digital products that have been fully or partially downloaded, accessed, or consumed;
• Purchases made more than 14 days ago;
• Products or services clearly marked as ''Final Sale'' or non-refundable at the time of purchase;
• Issues arising from user error, incompatibility with user's hardware or software, or failure to review system requirements;
• Requests based on personal preferences or change of mind, where the product functioned as described;
• Any transaction where fraud or misuse of the refund policy is suspected.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

• Send an email to support@Gamarukaonline.ca with the subject line ''Refund Request'';
• Include your full legal nameand the email address used for the purchase;
• Provide your order number, date of purchase,and the amount paid;
• Clearly explain the reason for your refund request,and provide any relevant supporting evidence (e.g., screenshots, error messages);
• Submit your request within the 14-day window from the purchase date.

Our support team will review your request within 3-5 business days. We reserve the right to request additional information if necessary to process your request. Once a decision is made, we will notify you via email.

5. Partial Refunds

In some cases, partial refunds may be granted at our sole discretion. For example, ifa digital product was partially accessed ora tier of a subscription service was partially utilized, we may approve a prorated refund based on the extent of usage. If a partial refund is approved, the amount will be calculated proportionally based on the period of access or the percentage of content consumed. You will be informed of the specific partial refund amount before it is processed.

6. Processing Timeand Refund Delivery

Once your refund is approved, we will process it within 5-10 business days. Depending on your payment method and financial institution, it may take an additional 3-10 business days for the refund amount to appear on your account or statement. If you have not received your refund after 15 business days from approval, please contact your payment provider first,and then reach out to us if further assistance is needed.

7. Late or Missing Refunds

If you have not received your refund after the specified processing period, please take the following steps:

• Check your bank account or credit card statement again carefully;
• Contact your credit card company or bank, as there may be a processing delay on their end;
• Contact Gamarukaonline support at support@Gamarukaonline.ca with your original refund request details for further investigation.

8. Change of Mind Cancellations

If you change your mind regarding a digital purchase before accessing or downloading the product, we may offer a full refund within the stated 14-day period. However, once a digital product has been downloaded, accessed, or used, including streaming or reading content online, you lose your right to a refund for change of mind, as digital goods are considered consumed. We encourage customers to carefully review product descriptions, system requirements,and pricing before completing a purchase.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

• Email: support@Gamarukaonline.ca
• Address: 9023 Juvenal Club, Larsonmouth, NB E5K-7E8, Canada

Our support team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Standard Time (EST), excluding public holidays. We are committed to resolving any issues promptly and fairly.

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will take effect immediately upon posting on this page, anda the ''Last updated'' date at the top of this document will reflect the latest revision. Your continued use of our website after any changes indicates your acceptance of the revised policy. We recommend that you review this page periodically to stay informed of our current refund practices.